Terms and Conditions

Hire Terms and Conditions

The Terms & Conditions of hire are in accordance with our Insurance provider terms and are non-negotiable. The securing of your hire and hire dates at confirmation are under the understanding that you have read and accept these Terms & Conditions.

Your Reservation

Reservations are subject to availability and processed through the company website. Please also advise us of any special requests or extras so we can have these included in your costing. The payment may be requested on the collection and first day of hire.

A booking deposit is required to secure your dates if the booking is not within 30 days of your 1st day of hire. Full payment will be required if the first day of the booking is within 30 days of your chosen hire dates.

Booking Confirmation & Balance

A booking confirmation email will be sent confirming the hire charge and the booking deposit required or full balance (if within 30 days of the hire date). The hire balance has to be paid 28 days prior to the collection date. Failure to do pay your balance will mean your hire being cancelled and your dates being released back onto the open schedule for availability. We do not offer a refund of your deposit in this case.

Hire Deposits & Payments

When making a booking a deposit is required to secure your dates.

A 50% deposit of hire value is required. Balance is due 28 days prior.

Holidays booked with less than 28 days then the full amount is payable, 50 % online and a manual payment within 24 hours upon booking. You can also pay your balance by Bank transfer (preferred).

Security Deposit

Taken on collection day via card transaction this applies to minor damages only

£500 (by pre-authorisation). This will be voided on return provided you haven’t incurred any damaged to the vehicle both inside and out.

Hire for festivals and music events carries a higher security deposit of £750. Our vehicles have trackers and if you have been found to have attended a festival or music event where damage has been caused, additional penalties apply. Please see the penalties section.

Please note: the security deposit does not cover your liability for the Insurance excess should a claim have to be made in lieu of any severe/major damage.

Hire Insurance

Your hire will include fully comprehensive insurance for the use in the UK only in 2021. We do not offer EU travel for our camper van and motorhomes at this time.

Insurance cover is only valid for the period of the hire, therefore late returns constitute a traffic offence under the ‘Road Traffic Act’. Invalid insurance means the driver and main hirer become personally liable for any accident/damage to the motorhome, third-party property and third-party personal injuries.

The insurance covers the vehicle and equipment only – personal possessions are not covered! Hirers are advised to take out travel insurance as you would on a normal holiday.

The insurance is fully comprehensive for your peace of mind. Claims, if required, are made for accidental damage where ‘fault’ occurs. However, damage incurred through ‘Gross Negligence’ may result in a claim not being made irrespective of the level of excess liability. Again, it is advised that you have the appropriate level of travel insurance to cover all eventualities for your travel plans.

The insurance does not cover hire for commercial use.

Availability

Whilst we will make every effort to ensure that the reserved motorhome is available, if due to circumstances beyond our control this is not possible, and an alternative suitable motorhome is not available, our liability is limited to the refunds of all monies paid by you.

Some motorhome features may differ very slightly to those illustrated on the brochure / web site.

Should the last customer have damaged the motorhome to the point it is unable to be re rented then we will refund all monies. We offer no compensation for cost that you may have incurred, for example; campsite fees, accommodation, events booking. Customers are advised to seek their own holiday insurance for such events however unlikely.

Collection & Return

The pick-up & return times of your vehicle will be stipulated in your hire agreement, and will be arranged as follows.

WEEKEND 3 nights

Collect from Friday 3.30pm – Return by Monday 10:30am

MIDWEEK 4 nights

Collect from Monday 3.30pm – Return by Friday 10.30am

FULL WEEK 7 nights

Collect from 3.30pm Friday – Return by 10.30am Friday

Please note, failure to return your vehicle on time can result in late fees being charged.

Proof of Identity

Acceptable proofs are shown below, you must provide.

1 Driving Licence

2 Proof of address

Please note, all documents must include your full name. Also, we can only accept original documents and/or PDF downloads of online statements. We cannot accept black and white photocopies or photographed documents as the insurers will not accept these.

Driving Licence

  • Current UK Full Photocard Driving Licence
  • Current EU member state National ID Photocard and current driving licence.
  • Licence check code from the DVLA to confirm any endorsements

Please make sure you have the DVLA Driving Licence check code prior to collection of the vehicle. You can obtain this up to 21 days in advance here. https://www.gov.uk/view-driving-licence

Proof of address

  • A credit card statement dated within the last 3 months.
  • Bank, Building Society, dated within the last 3 months.
  • Council Tax bill (valid for the current financial year)
  • Utility bill – gas, electricity or water, dated within the last 3 months.

Drivers must be over 25 and under 69 years of age, have held a full driving licence valid for the relevant vehicle for at least two years prior to the commencement of hire. Driver’s licence must be free of endorsements except for minor speeding or parking offences (drivers with more than 6 penalty points may be subject to an insurance loading).

All of our vehicles are able to be driven by anyone with a category B licence as the weight is under 3,500KGS. Please note: (As from 8 June 2015 the paper counterpart to the photo card driving licence will be abolished).

Visitors from abroad must produce a valid endorsed domestic driving licence or international driving permit and their passport. Please note, failure to present the correct documentation at the time of collection will result in cancellation of the vehicle hire and loss of any monies paid.

Driving Penalties during hire 

The hirer or nominated driver on the insurance is responsible for any motor offences and penalties incurred when using the vehicle and during the hire period. Where an offence is raised by a local authority or private security firm. We will pass all contact information to the relevant parties. This includes notifications of driving penalties including speed, collisions and dangerous driving. Access penalties including parking fines, vehicle blocking fines and incorrect use of unauthorised roads.

If you use automated toll roads, please make sure you have paid the relevant tolls in advance of vehicle hire. For non-payment of tolls we will charge an additional £25 administration fee plus the toll charge.

Smoking & Odours

The use of electronic cigarettes, scented candles, josh sticks etc must not be used in the vehicle.

Where possible any cooking involving strong odours that will linger should be avoided and the vehicle should be ventilated by opening widows.

Please note, in the event that the vehicle is returned with any unpleasant odours, the cost for valeting & deodorising will be taken from the security deposit.

Fuel and Gas

Fuel – The level of the fuel should be full, The hirer is responsible for returning the vehicle with the fuel gauge at the full level. A refuel surcharge will be liable of £2 per litre plus a £25 charge if we have to refuel the vehicle on return.

Gas – One 6kg gas cylinder is supplied with your hire. Where bottles are part used, two bottles will be provided to provide equal to or more than 6kgs. If further Gas is required, we supply at a cost of £28 per canister. Alternatively, you can perform your own bottle exchange at any ‘Calor’ provider through their nation distribution network.

Cancellations

Please inform us as soon as possible if you can’t make your booking. We operate a fair-trading policy to look after our clients’ best interests and fully understand cancellations do occur. These happen either by choice or due to ‘Acts of God’.

Cancellation (by choice)

In the unfortunate event where you may have to cancel your booking through ‘choice’ and before the holiday balance is paid. We will endeavour to help you avoid any loss by finding you an alternative booking date. Where a booking can’t avoid being cancelled (by choice), only if that cancelled booking can be replaced with a new booking, We will refund the deposit if cancelled before 30 days of the hire date.

If the cancellation through ‘choice’ is after full payment is made and inside 30 days of your hire we will refund the balance payment only.

We do strongly advise, in order to avoid any loss due to unforeseen circumstances, that you acquire adequate travel insurance.

Any cancellation made within 14 days of your collection date is liable for a 100% of your hire fee. We do strongly advise, in order recuperate any financial loss due to unforeseen circumstances, that you acquire adequate travel insurance.

Cancellation via ‘Acts of God’

Where a cancellation is not by choice and is ‘forced’ through global/national events beyond your control,We will take all reasonable actions to minimise any potential loss. A choice of transferring booking dates or a full refund will be offered.

If the event/act is localised/regional and does not affect the collection or use of the vehicle booked, then the standard cancellation policy above applies as the cancellation would be by choice. Personal circumstances that could fall in to the ‘forced’ category i.e. bereavement, medical conditions, etc. will be considered at our discretion. Proof will be required to validate the cause of cancellation to uphold our fair-trading practice.

Please note: If your hire has been moved to a new date, this does not reset the cancellation timings. The timings that govern our cancellation policy will always be judged as from the time of the original booking and the original collection date.

Security Deposit (Minor/Severe Damage)

A ‘minor damages’ security deposit must be taken before the hirer can take delivery of the vehicle (this is a requirement of our insurance company). Minor damages are instances that typically occur to minor parts of the vehicle by accident and should fall well within the security deposit taken i.e. breaking cupboard catches, interior stain removal, exterior scuffs and scrapes. The security deposit also covers any penalty charges if incurred on the return of the vehicle after inspection.

The security deposit is taken by card on the day of collection and is processed by way of ‘Pre-Authorisation’. This means no money is physically taken from your account. The security deposit pre-authorisation will be voided in full within 5 working days of the vehicle return provided that the vehicle is returned undamaged, with the inventory complete as supplied and where the interior has been cleaned and tidied, with a clean cooker, fridge, sink, shower & toilet.

On your return of the vehicle it will be inspected briefly. A full inspection and inventory check will be carried out within 48 hours. Should the condition of the vehicle be otherwise where there are requirements for minor repairs, replacements or cleaning, then a deduction will be charged against the security deposit (please see penalties below).

If the hirer is found to have caused ‘severe damage’ to the vehicle by negligence (i.e. no other person or vehicle is involved) and the damage cost exceeds the £500 minor damages security deposit then the security deposit may be kept in full and the hirer will be responsible for the full balance of the rectification costs over that of the security deposit taken. For example: damaged awnings circa £700 would leave a £200 balance to pay.

Severe damage can also result in an insurance claim being made. If this is the case, you are liable for the insurance claim excess payment of £1,000.00 (this may vary/increase depending if any special conditions are imposed by the insurers after the DVLA check is performed).

Depending on the nature of the damage incurred and whether it is restricted to one obvious location or if it is in several locations (depending on the misuse involved) this may result in your security deposit being taken as well as the liability for the insurance excess to be covered. In instances where the severe damage is localised, and the insurance covers the cost in its entirety, then the minor damages security deposit can be returned either in part or in full.

Not all severe damage will be claimed for as it will depend on the occurrence of the damage by negligence. Typical instances here are seen with, but not limited to, front and rear bumpers, over cab mouldings, roof lights, windows, wing mirrors, external doors, dog chew damage, wrong fuel added, fuel added to the water tank rendering the vehicle off the road for weeks, none of which will be claimed for meaning you the hirer are responsible for those costs due to misuse.

Vehicle Breakdown

In the unlikely event of a breakdown a recognised recovery service is at the disposal of the hirer. The number is in the quick reference guide in the cab area of the van. The hirer is authorised to spend up to £100.00 on repairs, this will be repaid on submission of a valid receipt only. For repairs costing more than £100.00 prior approval from Us. Please call the office on (Tel Number) if you are unsure.

All our vehicles are suitable for tarmac roads only. Travelling off road or on rough tracks can damage wheels, dislodge pumps, pipes and exhausts. Tyres are NOT covered by our insurer’s roadside assistance. Call outs due to no fault of us will be charged in full by the call out company to the hirer.

Vehicle milage limits

  • UK Travel – 1000 miles per week and 50p thereafter per mile.

Seatbelts & The Law

It is important when choosing your vehicle to take into consideration the number of passengers you will want to take with you.

The driver, front passenger and rear passengers must wear a seatbelt by law. Passengers in the rear must wear seatbelts in the forward or rear facing seats.

All our motorhomes have the same number of seatbelts to match the number of berths i.e. if the motorhome is a 4 berth then there are 4 seatbelts. Our vehicles sadly do not have Isofix.

Please note, rear facing seats in some of our vehicles are lap belts only. The hirer / driver is responsible for all persons under 16 years of age to wear a seat belt.

Pets

We have selected vehicles that can allow pets for the duration of the hire. Before paying the deposit on your chosen dates please make sure the vehicle you choose allows pets.  This is clearly indicated on the hire page of the vehicle on the website. You MUST inform us if you have a pet or will have a pet visiting the vehicle during the hire.

Pets are not permitted to be left in the vehicle unattended at any time. Any damage caused by pets of the hirer or visitors we will charged to the hirer as per the minor/major damage policy in this terms agreement.

Penalties

It is important that it is understood that the motorhomes are expected to be taken care of.

If certain and relevant terms are breached penalties can be incurred for the fair process and result of incurring rectification and administration cost.

Holiday Insurance & Vehicle Availability

Whilst we will make every effort to ensure that the reserved motorhome is available, you are advised to take out your own holiday insurance as you would if you were going on a flight.

In the event your vehicle is damaged by the previous hirer, if we have another suitable motorhome then this will be offered to you. Please be aware that features on alternative vehicle may differ slightly.

If due to circumstances beyond our control a motorhome came back so severely damaged that it is not road worthy and we cannot hire it out and an alternative suitable motorhome is not available or you do not want to go ahead with a different motorhome, our liability is limited to the refunds of all monies paid by you.

We offer no compensation for such events and customers are advised to seek their own holiday insurance.

Refuelling – If you don’t have time to fill the fuel tank (as you received it) the tank will be filled at market value plus an admin charge  £25 + cost of fuel

Cleaning – Failure to return the vehicle in a good clean condition – particularly the upholstery cooker oven fridge sink and shower – you will be charged for return cleaning    £50

Toilet – You must empty and clean your toilet especially under the seat rinse & add provided fluid or the toilet cleaning fee will be payable! Only put cleaning fluid in the toilet cassette NOT in the toilet bowl itself             £50

Toilet Overflow – If your toilet is overflowed with urine and faeces due to not emptying the toilet a total UNIT cleaning fee will be payable!            £100

Dogs – You MUST let us know if you intend taking your dog failure to inform of pet or pet taken in a no pet van this covers valeting to make the vehicle safe for customers with allergies       £75

Water Tank – You MUST let us know if you have added diesel to the water tank by mistake rendering the vehicle off road and in need of a new tank to be fitted

DO NOT START OR MOVE THE VEHICLE        £500

Smoking – You MUST NOT smoke in the vehicle – if it is found the vehicle has been smoked in you will be charged a fee to cover valeting of the vehicle and upholstery           £100

Late return – Unless prior agreement You MUST let us know if you are going to be late returning as we need to arrange Emergency Insurance cover this is charged by the hour at £15 per hour.

Milage – There is a limit of 1000 miles per week for both UK, 50p per mile there after.

Festivals – Our insurance is much higher for festival and special event use. If you fail to inform us and we can verify you were at a festival/event without paying the fee then you will be charged a penalty and the festival fee on top. = total £200 + festival fee

Company Details & Emergency Contact